Thank you for choosing Nilank Technologies. We strive to provide exceptional services to our clients. This Refund Policy outlines our guidelines and procedures regarding refunds for our digital marketing services. Please read this policy carefully before making a purchase. By using our services, you agree to be bound by the terms and conditions outlined below.
1.1 Service-Specific Terms Each service provided by our company may have specific terms and conditions related to refunds. It is important to review the specific terms applicable to the service you have purchased.
1.2 Satisfaction Guarantee We stand behind the quality of our services and aim for complete customer satisfaction. If you are not satisfied with the results of our services within a specified timeframe as mentioned in the service-specific terms, you may be eligible for a refund.
2.1 Contacting Customer Support To initiate a refund request, please contact our customer support team via email or phone. Provide your name, contact information, details of the service purchased, and the reason for the refund request. Our customer support team will guide you through the process.
2.2 Eligibility Assessment Upon receiving your refund request, we will assess your eligibility based on the service-specific terms and the reason provided. We reserve the right to request additional information or documentation to support your refund request.
2.3 Refund Decision We will review your refund request and notify you of the decision within a reasonable timeframe. If your refund request is approved, we will initiate the refund process according to the approved refund method.
3.1 Original Payment Method Whenever possible, we will process the refund using the same payment method used for the original purchase. Please note that the refund may be subject to any applicable processing fees or charges by third-party payment processors.
3.2 Alternative Refund Methods In some cases, it may not be possible to process the refund using the original payment method. In such instances, we will work with you to determine an alternative refund method that is mutually acceptable.
4.1 Third-Party Expenses Any expenses incurred by our firm on behalf of the client, including but not limited to advertising costs or third-party service fees, are non-refundable.
4.2 Completed Services If the services have been provided in full and within the agreed-upon scope, a refund may not be applicable. Refunds are generally provided for services that have not been delivered or completed.
We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns about our Refund Policy, please contact our customer support team for assistance. We will be happy to address any queries you may have.
Note: This Refund Policy is provided as a general guideline. Specific refund terms and conditions may vary depending on the services you have purchased.